City Wheels
Terms & Conditions
Last Updated: October 2026
City Wheels Limited is a private hire and chauffeur services company operating in the United Kingdom. We provide pre-booked taxi services, executive chauffeur travel, airport transfers, corporate travel and long-distance journeys. All services are provided under applicable UK private hire regulations and local authority licensing.
1. Acceptance of Terms
By booking, using, or accessing any services provided by City Wheels Limited, whether via our website, phone, email, mobile messaging, or third-party platforms, you agree to be bound by these Terms & Conditions.
2. Booking & Service Provision
City Wheels operates strictly as a pre-booked private hire service. A booking is confirmed only once accepted by City Wheels. Customers must ensure all booking details provided are accurate.
3. Fares & Payments
Fares may be fixed or estimated. Additional charges may apply for waiting time, extra stops, tolls, parking, or special requirements. Payment must be made in full unless a prior written agreement exists.
4. Waiting Time Policy
Waiting time may be charged beyond any included allowance. For airport pick-ups, flights are tracked where details are provided.
5. Cancellation & No-Show Policy
Cancellation charges and refunds are set out in our Cancellation & Refund Policy at citywheelsuk.com/cancellation-policy, which forms part of these terms. In summary: cancelling an advance booking more than 24 hours before pickup is charged at 25% of the fare; cancelling 24 hours or less before pickup, cancelling a same-day booking, or not showing up is charged at 100%; and if City Wheels cancels, you receive a full refund. Nothing in the policy limits your statutory rights. Corporate and account customers may be subject to separate agreements.
6. Passenger Responsibilities
Passengers must behave respectfully, comply with seatbelt laws, ensure children use appropriate child seats, and avoid damaging vehicles.
7. Vehicle & Driver Allocation
Vehicle images shown are indicative only. City Wheels reserves the right to substitute vehicles where necessary.
8. Delays & Force Majeure
City Wheels is not liable for delays caused by traffic, weather, accidents, or events beyond reasonable control.
9. Luggage & Personal Belongings
Passengers are responsible for their belongings. City Wheels is not liable for loss unless caused by proven negligence.
10. Health, Safety & Compliance
Passengers must not request drivers to breach traffic laws or licensing conditions.
11. Corporate & Account Customers
Corporate customers may be subject to separate agreements which shall prevail in case of conflict.
12. Complaints & Feedback
Complaints should be submitted in writing with full booking details for investigation.
13. Data Protection & Privacy
Personal data is processed in accordance with UK GDPR and applicable data protection laws.
14. Limitation of Liability
Liability is limited to the value of the booked journey, except where exclusion is not permitted by law.
15. Amendments to Terms
City Wheels reserves the right to amend these terms at any time. Updated terms apply to future bookings.
16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
17. Company Details
City Wheels Limited — Private Hire & Chauffeur Services, United Kingdom.
Questions about this page? City Wheels Limited is happy to explain any of it — get in touch with our team.